In today’s knowledge-driven economy, organisations are increasingly recognising that information is not merely a byproduct of operations but a strategic asset. Among the most valuable forms of information are records that document evidence of business activities, capturing decisions, transactions, and institutional memory. Traditionally, records have been managed primarily for compliance, accountability, and legal purposes. However, a paradigm shift is underway: records are now being viewed as critical knowledge assets that can drive innovation, improve decision-making, and enhance organisational performance. The shift toward knowledge-based economies, digital transformation, and data-driven decision-making has amplified the importance of managing records effectively. When properly captured, organised, and leveraged, records become repositories of institutional knowledge that inform decisions, preserve organisational memory, and enable continuous learning. This article explores how r...